Knowledgebase

Changing Credit Card and Billing Details
To change the credit card used to pay for your hosting or to update your billing details please...

Do you accept Paypal?
Yes. We do accept payments through PayPal.

How can I cancel my account?
Please send a support ticket to our BILLING department with the...

How do I order more bandwidth?
You can order extra bandwidth by sending a ticket to our BILLING department. PLease refer...

How do I order more storage space?
You can add additional storage space to your account at any time by sending in a support...

How do I update my billing information?
Please refer to our "Welcome letter" for the correct billing system URL.If...

How do I upgrade my account?
Almost any upgrade to your account can be made instantly by our billing department. When...

How will I be charged if I upgrade or downgrade?
There is no extra fee for upgrading, or downgrading, a package. The only difference is in the...

Is there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts are required. You may cancel at anytime,...

What if my site breaks your
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

What is your cancellation policy for 1 year agreements?
"If I cancel my account with more than 6 months left on a 1 year agreement, will I get...

When is my payment due?
The first payment is due at the time your Activation Letter is sent (including services such as...

Why was I charged this?
If you were charged an additional fee, there's a good reason. It may be that your credit card...

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